I like this passage, though I take issue with it. Countertransference is not always "inappropriate". Sometimes it is very helpful. One example of this is the simple fact that in AA group meetings, there is a sense of ease, safety and connection that is felt among the co-sufferers because of some important things they have in common.
—
Countertransference is a word used to describe the counselor’s conscious or unconscious emotional reaction to the client (Curtis et al., 2003). Many people think this is Freudian mumbo jumbo, and the word does sound like something said by a "shrink." Yet, inappropriate feelings toward a client, both positive and negative, are very common. Here the term inappropriate is used advisedly. These feelings are inappropriate because they are felt in the wrong context. They are not appropriate in the counseling relationship. Due to our previous relationships, upbringing, cultural background, family of origin, and personality, we react automatically to others before we even get to know them (Kottler 8: Balkin, 2017).
In his book, Love’s Executioner (1989), Irvin Yalom writes about a client he calls the "fat lady." From the beginning, he was repulsed by her, and she notices the fact that he never looks at her and never even shakes her hand. Yalom realizes What he is doing and traces its origins to the obese women in his own family who were very controlling. Thus, the counselor’s feelings cannot be truly hidden from the client. We do not always know why we have these prejudices, but when we have them with our clients, we react automatically.
~ Counseling Today: Foundations of Professional Identity (Merrill Counseling) 2nd Edition